Describe the exact step
Provide the product name, order number and the events leading up to the error. For example: the loader opened and sign-in finished, but the game did not start. Describe what you expected and what actually happened. Do not send your account password.
Include system details
Include your Windows version and build, CPU model and game client. Add the exact error message and a screenshot with keys, passwords and personal information hidden. Mention whether the problem started after a game or system update.
Keep the conversation in one ticket
Submit your request through the support page. Add further screenshots and check results to the same ticket to preserve context. While waiting, check the current product status and confirm that you are following the correct developer guide.